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What Governs Your Account on metaspins

Our terms set out exactly what you agree to when you open an account, how we handle your data, and what happens if a dispute arises — all…

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metaspins What Governs Your Account on metaspins
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under our terms, want to raise a dispute, or need to make a data request, our compliance and support teams are reachable around the clock. Players in Pune and across India can get a written response to formal policy queries within two business days.

Team online

Live Chat

Start a live chat session directly from the account dashboard for immediate queries about your account terms, transaction records, or data held on file. Our agents respond within minutes and can escalate to the compliance team if needed.

Email Support

Send a written request to our compliance address for formal data access, deletion, or dispute submissions. We acknowledge every email within four hours and provide a full written response within two business days of receipt.

Help Centre

Our help centre hosts the current version of every policy document — terms of service, privacy policy, cookie policy — so you can read the exact text that applies to your account before or after registration.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

metaspins applies industry-standard security measures across every layer of your account — from login to withdrawal.

Encrypted Data Storage

All personal data — including identity documents and transaction history — is stored with AES-256 encryption. Access is restricted to authorised personnel only, and audit logs record every internal access event so we can account for who viewed what.

Cookie Consent Control

We use strictly necessary cookies to keep your session alive, and optional analytics cookies only if you consent. You can withdraw cookie consent at any time via the settings panel in your account without affecting your ability to deposit or withdraw.

Data Retention Schedule

We retain account and transaction records for the period required by applicable law in your jurisdiction — typically five to seven years for financial data. Identity documents are deleted as soon as the retention period expires unless an active dispute requires them.

Your Data Access Rights

You may request a full export of the personal data we hold about your account at any time. We deliver that export in a machine-readable format within thirty days of a verified request submitted via live chat or email to our compliance team.

Account Security Alerts

Every login from an unrecognised device triggers an email notification to your registered address. If you did not authorise the login, our security team can freeze your account and initiate a review within minutes of your report.

Dispute Resolution Contact

Raise a formal dispute by emailing our compliance team with your account ID and a description of the issue. We log every dispute, assign a case reference number, and aim to resolve straightforward cases within five business days.

Common Questions About Our Legal Terms

These questions cover the areas we hear about most — account access conditions, data handling, cookies, dispute steps, and how to contact us. If your question is not here, our support team can answer it directly via live chat.

Access depends entirely on the laws of the jurisdiction you are in. Where local law permits online wagering platforms, you may create an account and use all available features. You are responsible for checking local law before registering.

We collect your name, date of birth, email address, contact number, and identity verification documents. We also record transaction history and device identifiers. We do not collect data beyond what is required to operate and verify your account securely.

Financial transaction records are retained for the period required by applicable law in your jurisdiction — usually five to seven years. Identity documents are removed as soon as the mandatory retention window closes, unless an open dispute requires them to stay on file.

Yes. Submit a data access or deletion request via email to our compliance team with your account ID. We deliver a full export within thirty days or confirm deletion once the legal retention period for your records has passed.

Strictly necessary cookies keep your session active and cannot be disabled. Optional analytics cookies run only with your consent. You can adjust or withdraw analytics cookie consent in your account settings panel at any time without affecting deposits or withdrawals.

Contact our support team immediately via live chat. We can freeze your account within minutes, review the access logs, and initiate a full security investigation. You will receive a case reference number and a written update within two business days.

Email our compliance team with your account ID, the date of the transaction or decision, and a clear description of the issue. We assign a case reference on receipt and aim to resolve straightforward disputes within five business days of a verified submission.

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