Reference

How metaspins Handles Your Personal Data

This Privacy Policy explains what personal data we collect when you open an account with metaspins, how we use it, and the choices available to you where local…

Data collected transparentlyUPI, Paytm, PhonePe account flowsRight to access your dataRetention periods disclosedContact us to request changes

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

metaspins Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open a metaspins account, we collect information you provide directly — your name, email address, date of birth, and payment details linked to UPI, Paytm or PhonePe transactions. We also collect technical data automatically: device identifiers, IP address, browser type, and session activity logs.

1
This data is used to verify your identity, process deposits and withdrawals, detect fraud, and keep your account secure. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification services, we do so only under data-processing
2
agreements that bind those partners to equivalent protections. Eligibility to hold an account depends on local law and is available where local law permits. Players based in Pune or elsewhere in India should check local regulations before registering.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our privacy team is reachable through multiple channels. We aim to respond to all data-related requests within 30 days. Submitting a request through email or live chat is the fastest path to a resolution.

Team online

Email Privacy Team

Send a written data-access or deletion request to our dedicated privacy address. Include your registered account email so we can locate your record and respond within the 30-day window we aim for.

Live Chat Support

Open the chat window on metaspins and ask to speak with the privacy team. Our agents can log your request, confirm receipt, and escalate to the data-handling team on your behalf during support hours.

In-Account Request Form

Log in to your metaspins account and navigate to Account Settings to submit a formal data request. The form creates a tracked ticket so you can follow the status of your request until it is resolved.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

metaspins applies layered security controls to the data we hold: encryption in transit via TLS, encrypted storage for sensitive fields, and role-based access so only authorised staff can view account records.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences through your browser settings at any time; disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security Measures

Your account password is stored as a salted hash — we cannot read it in plain text. We also offer two-factor authentication via a time-based code app, which we strongly encourage you to enable after your first login to reduce unauthorised access risk.

Data Retention Schedule

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention window closes, we delete or anonymise your records so they can no longer be traced back to you.

Payment Data Handling

UPI, Paytm and PhonePe transaction references are stored to support dispute resolution and fraud prevention. We do not store full UPI Virtual Payment Address strings beyond what is necessary for a pending transaction to complete.

Third-Party Data Processors

Identity verification and payment clearing are handled by contracted processors under data-processing agreements. These partners may be located outside India; where cross-border transfers occur, we apply contractual safeguards consistent with applicable privacy law.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate fields, or request deletion of your account record at any time by contacting the privacy team through email, live chat, or the in-account request form described above.

Common Questions About Our Privacy Policy

The questions below cover the data rights and processes that account holders in India ask about most frequently. If your question is not answered here, reach us via live chat or email and we will respond within 30 days.

We collect your name, email, date of birth, and payment identifiers linked to UPI, Paytm or PhonePe. We also log device and session data automatically to protect your account from unauthorised access.

Yes. Submit a data-access request via the in-account form, live chat, or email. We aim to deliver a readable copy of your personal record within 30 days of receiving your verified request.

Contact the privacy team through live chat or email, or use the in-account request form. We will delete or anonymise your data once any legally required retention period has passed and no open disputes remain on your account.

We share data only with contracted processors — identity verifiers and payment clearing services — under binding data-processing agreements. We do not sell your personal data to advertisers or unrelated third parties.

We retain records for as long as applicable law requires after account closure. Once that window closes, we delete or anonymise the data so it can no longer be linked to you personally.

Payment references are encrypted at rest and accessible only to authorised fraud and finance staff. We do not store full UPI Virtual Payment Address strings beyond the time needed to complete or dispute a transaction.

You can disable analytics cookies through your browser settings or the cookie preference panel on the site. Turning off analytics cookies has no effect on your ability to log in, deposit via PhonePe, or access your account.

How metaspins Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

In-Account Request Form

Data Handling, Cookies and Account Security

Cookies and Tracking

Account Security Measures

Data Retention Schedule

Payment Data Handling

Third-Party Data Processors

Your Right to Request Changes

Common Questions About Our Privacy Policy

01 What personal data does metaspins collect when I open an account?

02 Can I request a copy of the data metaspins holds about me?

03 How do I ask metaspins to delete my personal data?

04 Does metaspins share my data with third parties?

05 How long does metaspins keep my account data after I close my account?

06 How are my UPI and Paytm payment details protected?

07 How do I opt out of analytics cookies on metaspins?

Related Pages