Reference

Terms and Conditions That Govern Your metaspins Account

These Terms and Conditions set out the binding agreement between you and metaspins when you open an account and use our platform, including deposits via UPI, Paytm and…

Account EligibilityDeposits via UPI & PhonePeWithdrawal ConditionsGoverning JurisdictionAccount Closure Rights
metaspins Terms and Conditions That Govern Your metaspins Account
TERMS ENQUIRY CHANNELS

How to Reach Us About These Terms

Team online

Live Chat

Our live chat team is available around the clock to answer questions about specific clauses, account restrictions, or how a particular rule applies to your situation on metaspins.

Email Support

Send detailed queries about these Terms to our support address. We aim to respond within 24 hours, citing the relevant clause so you know exactly where the answer comes from.

Help Centre

Our Help Centre hosts an indexed copy of these Terms alongside plain-language summaries of each section, so you can locate the clause that matters to your account without reading the full document.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Account Practices Under These Terms

metaspins applies specific operational standards to every account governed by these Terms.

Data Retention Policy

We retain your account data — transaction records, wagering history, identity documents — for as long as required by applicable law and our internal compliance schedule. You may request a copy of your stored data at any time via email.

Cookie Handling

Our platform sets session and analytics cookies to keep your account state active and to measure which sections of the site you use most. You can manage cookie preferences from your browser settings without losing account access.

Account Security Measures

Every account is protected by password hashing, two-step login verification, and automatic session expiry after inactivity. We never store your UPI, Paytm or PhonePe credentials on our servers.

Requesting Account Changes

To update personal details such as your registered name, phone number or linked payment method, submit a request through live chat or email with supporting identity documentation. Changes are processed within 48 hours.

Third-Party Disclosure

We share account data with third parties only where required by law or where you have given explicit consent. Payment processors handling your UPI or Paytm transactions receive only the data needed to complete that specific transfer.

Contact for Rights Requests

If you wish to exercise any right under applicable data protection law — including access, correction or deletion of your account record — write to our designated compliance contact at the email address listed in the Help Centre.

Frequently Asked Questions About Our Terms

These answers address the clauses that account holders in Pune, Kolkata and across India ask about most. If your question is not covered here, reach out via live chat for a clause-specific answer.

Access to our platform depends on local law in your specific region or state. You are responsible for confirming that use is lawful where you are located. The Terms themselves apply uniformly to all accounts, but platform access is subject to local legal conditions.

We publish changes on this page with a revised effective date. Continued use of your account after that date constitutes acceptance. Where a change is material, we aim to provide notice via the email address registered to your account at least seven days in advance.

If your account is suspended for a Terms breach, the balance review process begins within 72 hours. Funds confirmed as legitimately deposited via UPI, Paytm or PhonePe are returned to the originating payment method after any applicable verification is complete.

Email our compliance contact with your registered account details and a data access request. We will compile and send your account data within 30 days, covering transaction records, identity documents and session logs held under our retention policy.

Any promotional credit added to your account is subject to wagering conditions stated in the specific promotion notice. These Terms form the parent agreement; individual promotion terms operate within them and do not override any clause set out here.

You must meet the legal age requirement in your jurisdiction and confirm that online gaming access is permitted under local law where you are located. Accounts found to be ineligible are closed and any balance is handled per the funds-return procedure.

Raise a dispute via our live chat or email support channel, citing the specific clause you believe was applied incorrectly. Our compliance team reviews each case and provides a written response referencing the relevant Terms section within 5 business days.